JDE is located at Maidenhead, Berkshire, Horizon Honey Lane Hurley, SL6 6RJ, England. The legal jurisdiction of this site is England and Wales (“Jurisdiction”).
1. Conditional Use of this Site
3. What type of data do we collect?
a) Personally-Identifiable Information
On our Site, we may collect certain personally-identifiable information, such as name, gender, telephone number and e-mail address, about online visitors who choose to register on our Site or participate in our offers and programs. We don’t require you to register or provide personally-identifiable information to view our site or access much of its content, such as our many delicious recipes. But if you register, you may use certain additional features that allow you to e.g. receive or access your favorite recipes and participate in our interactive communities. Sharing this additional information with us also helps us customize your website experience. In addition, we may use the information you provide us to send you offers and information about JDE, its portfolio of brands and its partners. Here are the ways we collect personally-identifiable information.
To take full advantage of our offers, you may choose to register on our site. In the registration process, we sometimes request certain information (such as your contact information and age) so we can provide you with the communications you request, tailor our Site to better meet your needs and customize our contacts with you.
c) Contests, competitions and promotions
Our site may contain notices of contests, competitions and games that you can enter. We use the information you provide to conduct the promotion (for example, to contact you if you’re a winner).
When you ask us to send you updates, recipes or other content by e-mail, you may provide us with certain information like your e-mail address so we can fulfill your request.
e) "Contact Us" link
If you contact us through the "Contact Us" link on this site, we ask you for information such as your first name, e-mail address, and other information, so we can respond to your questions and comments. You may choose to provide additional information as well.
When you purchase products or services from JDE, we request your billing information so we can fulfill your request. We use your billing information only to send you the items you ordered.
g) Send to a Friend
We may give you the opportunity to tell your friends about features or information on our websites. If you take advantage of our ‘Send to a Friend’ option, we ask you for your friend’s and your first name and e-mail addresses to send the information to them that you requested. We don’t keep or use your friend’s e-mail address for any other purpose.
h) Other site features
We offer visitors to our Site various features for their enjoyment, which we change from time to time. We may ask you to submit certain personally-identifiable information (as outlined in section 3(a)), so we can provide you with these features.
i) Questionnaires and surveys
We may ask our website visitors and purchasers to complete surveys and opinion polls to provide feedback on activities, attitudes and interests. These surveys help us understand the needs of our visitors and purchasers.
j) Information collected by automated means
You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. Without cookies or pixel tags though, you may not be able to take full advantage of all of JDE’s website features.
Please see section 9 “Cookies” for further information.
k) Information collected from other sources
We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, and publicly-observed data, such as from social media and shopping behavior. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services and products.
4. How we process and use your information
Except as provided in herein, we will not provide any of your personal information to any third parties without your specific consent.
5. Opt-out and Opt- in
We may provide you with an “opt in” or “opt-out” mechanism depending on the requirements of the Site’s Jurisdiction and the Site. An “opt-in” mechanism will provide you the opportunity to positively indicate that you would like or do not object to our sending you such further communications and we will not send you any unless you have “opted-in”. An “opt-out” mechanism will provide you the opportunity to indicate that you do not want us to send you such further communications, and if you “opt-out” we will not send you any.
Either way, opting-in or opting-out will be up to you and, in addition, if you do not want us to use your personal information for a particular purpose or disclose it to a third party, you may “opt out” at any time by contacting us as provided below.
Specific opt-outs may also be provided at the point of collection or along with the communications to you.
Please note though, by opting-out, you may not be able to participate in certain activities on our websites.
6. How we share your information
We do not sell or otherwise disclose personally identifiable information about our website visitors, except as described here. We do not share your personally identifiable information with unaffiliated third parties for their own marketing purposes without your consent.
We may share personally identifiable information among JDE and JDE brands and subsidiaries. We may also share the information with service providers we have retained to perform services on our behalf, such as to help run promotions, fulfill orders and provide customer service. These service providers may have access to personally-identifiable information about our website visitors if it is needed to perform their functions for JDE, but they are not authorized by JDE to use or disclose the information except as necessary to perform services on JDE’s behalf or to comply with legal requirements. In addition, we may disclose information where we think it’s necessary to investigate or prevent an actual or suspected crime or injury to ourselves or others, if required by law, or in response to a request from law enforcement authorities or other government officials.
We may conduct joint promotions with other companies. We may share with our promotional partners (and their service providers) certain personally-identifiable information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you consent to such sharing.
7. Links to other websites
This Site may contain links to other web sites that we do not own or operate. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Downloading material from certain sites may risk infringing intellectual property rights or introducing viruses into your system. When you leave this Site you should read the privacy policies and terms of these other sites. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).
8. How do we keep your personal data secure and private
The security of personally-identifiable information is important to us. We maintain administrative, technical and physical safeguards to protect against unauthorized use, disclosure, alteration or destruction of the personally-identifiable information we collect on this Site. However, we cannot guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any Damages you may suffer due to any loss, unauthorized access, misuse or alteration of any information you submit to this Site.
9. Use of “Cookies” on our websites
Please be aware that restricting cookies may impact on the functionality of the JDE websites.
We may change or update parts of this Data Privacy Statement at any time and without prior notice to you. However, in any case, we will maintain the current level of data protection. Please check back from time to time so you are aware of any changes or updates and to see how these changes may affect you. We will indicate the effective date on the first page of the Data Privacy Statement.
11. How long do we keep your personal data and can you check or delete your personal data
Your personal data will be kept by JACOBS DOUWE EGBERTS only for as long as is reasonably necessary for the purposes for which they are processed and taking into account any legal requirements under applicable laws.
12. Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using one of the methods set out in section 18 Contact Us.
We take the protection of children’s privacy seriously. We operate this Site in compliance with all applicable law in the above Jurisdiction. Children under the age referred to below for the appropriate Jurisdiction for the Site should have a parent/guardian’s consent before providing any personal information to the website. We will not, as provided by applicable law, require or request children under this age to provide more personal information than is reasonably necessary to participate in the applicable activity on the Site. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal information without the parent/guardian’s consent. Without such consent, though, the child may not be able to participate in certain activities. However, in certain circumstances, we may maintain and use such information (in accordance with the rest of this Policy and applicable law) in order to notify and obtain consent from the parent/guardian and for certain safety, security, liability and other purposes permitted under applicable law. A parent/ guardian can review, remove, change or refuse further collection or use of their child’s personal information by contacting us as provided above (include child’s name, address and e-mail address).
Site’s Jurisdiction/Applicable Age:
We control and operate the Site from the above Company Location (regardless of where hosting servers are located). All matters relating to the Site are governed by the laws of the above Jurisdiction, without reference to conflict or choice of law principles. You agree that jurisdiction and venue for any legal proceeding relating to the Site shall be in appropriate courts located in the above Jurisdiction. We do not warrant or imply that the Site or materials on it are appropriate for use outside of the above Country. The information set forth in this Site concerning any products or services is applicable only in the Jurisdiction and these products or services may not be available in all locations. If you are located outside of this Country, you are solely responsible for compliance with any applicable local laws.
15. Transfer of assets
During the course of our business, we may sell or purchase assets. If another entity acquires us or all or substantially all of our assets, personally and non-personally identifiable information we have collected about the users of the Site may be transferred to such entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.
If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.
As used herein:
“Damages” means any and all direct, special, indirect, consequential or punitive loss or other damages of any kind (whether in contract, including fundamental breach, tort, including negligence, or otherwise).
“including” means “including, but not limited to”.
“materials sent to the Site” (and “materials you send to the Site” and other like terms) means anything emailed, uploaded, posted or otherwise transmitted or sent to the Site (whether information, text, material, data or code or other) by you or another user.
“Related Parties” means all of our parent, subsidiary and affiliated companies, Site Developers and other promotional partners.
“Site Developer” means any party involved in creating, producing, delivering or maintaining the Site.
“use of this Site” (and “using” and other like terms) means “any and all use of the Site of any kind whatsoever, including access to, browsing of, reviewing, posting of, transmitting, reviewing, downloading, and other using the Site or any material on the Site.”
18. Contact Us
JACOBS DOUWE EGBERTS, Website Manager, Maidenhead, Berkshire, Horizon Honey Lane Hurley, SL6 6RJ, England.
Alternatively you can call us on 0808 100 8787 (between 9am and 5pm GMT) or email us at Consumerservice.UK@jdecoffee.com and we will be happy to assist you with your query.