Kenco Duo Taste Challenge FAQs

Do I need to purchase a pack of Kenco Duo to claim?
Yes. Proof of purchase is required.

How old do I need to be to claim?
18 or over.

Which products are part of the promotion?
Kenco Duo Unsweetened Taste Cappuccino
Kenco Duo Cappuccino
Kenco Duo Flat White
Kenco Duo Salted Caramel Latte
Kenco Duo Latte

Where is the promotion applicable?
In the UK and Republic of Ireland.

Why do I need to enter my address?
To verify bank details provided and validate the claim. Please review our privacy policy for details on how we handle and protect your data.

How much money will I get back?
As much as you paid for your promotional pack of Kenco Duo, up to the value of £3.99 (UK) and €4.22 (ROI).

How will I receive my refund?
Via bank transfer, using the details provided in the claim form. All details provided on the claim form will be handled via secure API link.

When will I receive my refund?
We will process your refund within 30 days of the date you submitted your claim.

Can I claim more than once?
No, only one claim per household is permitted.

When does this promotion finish?
All claims must have been submitted and received by us by no later than 11.59pm on 30th November 2022. we will not process any claims after this time.

I’m having trouble uploading photos of my receipt and/or promotional pack.
Make sure you have followed the instructions:

If you are still having trouble, please contact us using this form

I have lost my receipt, what do I do?
You must have a receipt in order to show proof of purchase, please contact us using this form if you have any questions.

I have another question not listed here, who should I contact?
Please contact us using this form