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Ask the experts

Ask the experts

Modesty aside, we know our stuff when it comes to coffee. Here you’ll find the answers to some of the most popular questions we get asked. If you have a different question, please drop us a line using our contact us section. If we don’t know the answer, we’ll ask one of our coffee producers.
FAQ
How much of the Kenco range is sustainably sourced?
We’re very proud to say that 100% of the beans we buy for Kenco come from Rainforest Alliance Certified™ farms.
Why do you do this?
Like you, we care a great deal about how our coffee is made. This includes the welfare of the people who make it. It’s extremely important to us that we help to provide a sustainable future for the people who grow our coffee, and to do whatever we can to protect the rainforest environment.
Who is the Rainforest Alliance?
The Rainforest Alliance is an independent, non-profit organisation set up in 1987 by a group of people who wanted to make sustainable practises in forestry, agriculture and tourism the norm, rather than the exception. The result is higher living standards for communities, and greater protection for the environment. To find out more about their amazing work, please visit www.rainforest-alliance.org
Why did you change the design of the jars?
Did you know that the famous Kenco jar shape hasn’t changed for 22 years?  As part of our commitment to sustainability and because many customers have been telling us they’d like to see a more contemporary jar shape, we wanted to try and reduce the weight of glass we use as well as try something new. The slim-line jar shape you’ll start seeing from March 2011 was the design that got the biggest thumbs-up from customers. We hope you like it.

Even better, the redesign allowed us to reduce the weight of glass we use in our jars. As a result, we’ve managed to use 7% less glass than our current jars.

The new jar is available in our Kenco 100% coffee range from March 2011, and for our Rich, Smooth and Decaff coffee from June 2011 onwards.
Can I enjoy Kenco away from home?
You can indeed. Kenco coffee is served in many different places throughout Britain and Ireland. If you’d like to know where and how you can enjoy your favourite Kenco coffee, call 0870 241 4820 or visit www.kencocoffeecompany.co.uk
Is the Kenco packaging environmentally friendly?
Our impact on the environment is an issue we take very seriously. The glass jars we use are, of course, recyclable. And our Eco Refill packs use 97% less packaging weight than the complete jar*. In fact, a Refill pack weighs about half as much as the jar lid on its own.
*Per gram of coffee, compared to our jars.

Although the Eco Refill pack is not yet recyclable with the rest of your household waste, you can send it by Freepost to an innovative company called TerraCycle®. They take unrecyclable waste and transform it into something really useful. What’s more, for every pack you send, we’ll give 2p to your chosen charity. For more information, please visit www.terracycle.co.uk

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